Service Concept
Focus on customers and provide professional service support for customers. Maintain distance communication with customers, provide 7 * 24 hours of after-sales support service.
Global Service System
50+ Service Networks,6000+ headquarter service engineers,700+ LEADTECH service engineers.
FAE Teams
The senior FAE teams for leadtech,provide process analysis, DOE validation and other professional services to customers.
Service Configuration
Fast response of global sales and service system,maintaining zero distance communication with customers.
Global Warehousing Centers
12 global storage centers, 46 resident storage points,warehousing system timely deployment,Unconventional materials 24H response.
Service Management
Pursue the lean service, provide a perfect service management plan, and develop a 1+N training model to empower customers.
Equipment failure response mechanism
Technical application team
Process analysis & DOE verifies fast response
Technical service team
Provide quick response service for on-site equipment
Rapid reaction mechanism
Technical support
Provide 7 * 24 technical support
Parallel debugging
70 kinds of equipment debugging simultaneously / regular inspection
1+N training enablement
1 training system/ 50+ full-time trainers to enable high efficiency
Full cycle coverage of custom/special/comprehensive modes